Define and prioritise new digitally-enabled customer value propositions that leverage existing customer reach; find tangible solutions from credible start-ups to form commercial partnerships to implement in market


  • Map and structure a vision for 15 leading business models that will be central or adjacent to existing infrastructure and core client needs
  • Understand clients strengths and weaknesses in establishing these businesses through internal interviews
  • Establish key opportunities and the leading approaches within them for the client to harness through extensive start-up founder and VC conversations
  • Prioritise opportunities with the business through workshops with senior stakeholders, bringing to life each opportunity with examples in market
  • Design a detailed roadmap and business cases for how to deliver on prioritised opportunities
  • Identify key new build opportunities and commercial start-up partners to launch propositions; design pilots delivering four new propositions in market


  • Two new multi-million dollar revenue lines launched across 15+ countries
  • A further business remains in stealth testing mode in Asia